Analytics & Reporting

Clear reporting. Full control over payment performance.

UpGate Analytics and Reporting gives merchants a comprehensive view of payment performance across processors, regions, authentication flows and subscription activity — filterable, segmentable and exportable directly from the Back Office.

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Why Payment Analytics Matters

Payment performance depends on multiple factors — issuer behaviour, processor routing decisions, authentication outcomes and regional patterns. Without structured analytics, it becomes difficult to understand why transactions fail or how infrastructure changes affect approval rates.

UpGate centralises payment analytics so teams can:

Monitor transaction performance
Track chargeback and fraud trends
Analyse subscription lifecycle performance
Investigate decline patterns and authentication issues
Identify approval rate changes

Analytics Dashboard

UpGate includes a real-time Analytics dashboard that provides a quick overview of payment performance.

Sales by currency
Approval rate trends across payment methods
Processor performance

This allows payment teams to quickly identify anomalies, monitor daily activity and assess the impact of routing or configuration changes. The dashboard is designed for fast operational monitoring, while reporting modules provide deeper analysis when more detailed investigation is required.

Reporting Modules

Each report focuses on a specific area of the payment lifecycle and provides structured metrics, filtering capabilities and exportable datasets.

Sales Report

A financial overview of transaction activity across all payment flows — how it translates into revenue, settlement and operational costs.

Transaction volume & sales amount Transaction fees & Tax amount Refunds & chargebacks
Approval Rates Report

Authorisation performance — how many transactions are approved compared to total requests sent to processors.

Approval rate % Authorisation requests Approved / declined
Decline Report

Detailed insight into failed transactions and issuer responses, categorised by reason code and authentication outcome.

Processors declines 3DS declines Authorisation declines
Chargeback & Fraud Alerts

Tracks dispute activity and potential fraud risk in relation to total sales volume.

Chargeback count & volume Fraud alert ratio Retrieval disputes (RDR)
Subscription Report

Insight into subscription lifecycle performance — how trials, renewals and cancellations evolve over time.

Trial-to-paid conversion Active subscriptions Churn Rate
3D Secure Analytics

Authentication performance and 3DS outcomes, analysed across rule configurations and processor setups.

Total 3DS attempts Successful authentications 3DS declines

Advanced Filtering and Segmentation

All reports include a flexible filtering engine that allows merchants to analyse payment data across multiple dimensions.

Date ranges and time grouping
Payment method and processor
Country, currency and card scheme
Routing rules and cascading activity

This allows merchants to isolate specific payment flows and investigate performance issues at a granular level.

Time-Based Analysis

Reports can be grouped by different time intervals — hourly, daily or monthly — to support both operational monitoring and long-term analysis.

This allows merchants to detect patterns, measure the impact of infrastructure changes, and identify seasonal payment behaviour.

Data Export and Integration

All analytics reports can be exported directly from the UpGate Back Office in CSV format, preserving the same structure used within the interface.

This enables merchants to integrate payment data into internal BI systems and share reports with finance and operations teams.

Built for Payment Operations Teams

UpGate Analytics & Reporting is designed for teams responsible for managing payment infrastructure:

Payment operations teams Fraud and risk analysts Finance and reconciliation teams Product teams monitoring checkout performance

Operational Advantages

Centralised Payment Visibility

All payment performance data is accessible within a single platform.

Faster Issue Detection

Decline patterns and approval changes can be detected early.

Infrastructure Optimisation

Routing strategies can be adjusted based on real performance data.

Risk Monitoring

Chargeback and fraud alert trends are visible in real time.

Data Transparency

Structured reporting makes payment infrastructure behaviour easier to understand.

Typical Use Cases

Multi-Acquirer Merchants High-Volume Payment Operations Subscription Businesses Fraud and Risk Monitoring Authentication Optimisation

UpGate vs. Basic Payment Reporting

Capability	UpGate (Analytics)	Basic Processor Reporting
Unified multi-processor analytics	Yes	Limited
Detailed decline categorisation	Yes	Basic
Chargeback & fraud monitoring	Yes	Limited
Subscription analytics	Yes	Not available
3DS authentication analytics	Yes	Limited
Advanced filtering	Yes	Basic
Exportable reporting	Yes	Partial

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